(206) 686-4400 ext. 13

(206) 686-4400 ext. 13

Henley Leadership Group Blog

United Airlines: When Customer Service Goes Neanderthal

The images of Dr. David Dao being dragged unconscious off the United Airlines flight are deeply upsetting. 

Three Levels of Listening - Which level do you engage in most?

Listening is one of the most important skills you can have.

Leadership Development is Often Peer Relation Development

From a development perspective, the word leadership is misleading when defined as being the best, on top, winning, or being in charge, and having control.

Are You Being an Entrepreneur at Work?

In the last month, we have had several executives wondering how to increase their leader’s ownership and accountability.