Henley Leadership Group Blog

As the calendar turns to a new year, leaders often have wonderful intentions. Returning from the holiday break re-energized and ready for a new year, full of new thinking, new ideas, and hope for productive collaboration with their team and colleagues.

It was my second week at a new job, right out of college. I was eager and excited to contribute my newly minted skills.

I made a big mistake. I lost my cool and raised my voice in anger with an employee. Exactly what not to do. I regained some level of composure within minutes and apologized, but the damage was done.

Did you know that you can change the world just by the way you listen?